Every call, chat, text, and email lands on the right record as a finished activity: disposition, notes, recording link, queue time, IVR path. Reps stop typing wrap-up notes, and the interactions that never reached an agent stop disappearing.
For contact centers and RevOps teams that want a complete interaction history in Salesforce, or any CRM with an API.
From $199/mo + one-time setup. Typically live in days, not weeks.
Salesforce today. Any CRM with an API is built as part of your implementation.
Interactions to CRM, live
Task created on CRM contact · Disposition, notes, and recording link attached
No agent touched this call · Logged with queue wait and IVR path
Chat logged with transcript · CRM rate-limited, auto-retried on attempt 2
Manual logging costs agent time on every call, chat, and text, and it still misses the interactions no agent ever touched: IVR abandons, after-hours hang-ups, off-system transfers. Those interactions happened. Your CRM has no idea. The cost shows up two ways, every month.
Example below: a 50-seat contact center at a $22/hr loaded agent cost, averaging 40 interactions per agent per day, 20 business days per month.
You choose what gets logged. We handle the rest of the configuration.
Point your platform's event feed or connector at QuickFlo. A few clicks, no custom build.
Which interaction types become activities (calls, chats, texts, emails), and which fields ride along with each one.
We wire interaction fields to your CRM's activity fields, validated against your live schema. Change them later, no redeploy.
Seconds after the interaction ends, keyed to it so a retry updates instead of duplicating.
Worth noting before you book a call.
Agent-side loggers and generic CCaaS automations react to what an agent does, so a call that dies in the IVR, a chat that drops in the queue, or a line that rings out after hours never gets logged. Activity Sync logs what the platform saw, whether or not a human was on the line.
Recording link, chat transcript, disposition, notes, queue wait, IVR path, campaign. The activity your team opens six months from now reads like a record of what happened, not a bare "call occurred" stub with an empty subject line.
Every write is keyed to the interaction ID, so a retry updates the existing activity instead of creating a duplicate. Failures show up in a per-record dashboard and replay with one click. No tickets, no SQL, no waiting on IT.
We scope it, build it, and prove it in your environment first. You see real interactions becoming real CRM activities before a dollar changes hands. If it never goes live, you owe nothing.
Complete capture, retries, and per-record visibility are part of the product, not sold separately. Implementation is a one-time fee. The monthly cost is per record update, not per seat.
Salesforce is live today. HubSpot, Zoho, Dynamics 365, Pipedrive, or your homegrown CRM are built as part of your implementation.
Agent-handled calls, chats, texts, and emails plus the interactions nobody touched: IVR abandons, after-hours hang-ups, off-system transfers. All of it becomes a CRM activity.
Recording link, chat transcript, disposition, notes, queue wait, IVR path, campaign. Every field your platform emits can land on the activity.
Writes are keyed to the interaction ID and validated against your CRM's live schema, so retries update in place and bad fields never block an interaction from being logged.
Every create, update, retry, and failure is visible at a glance. A failed sync replays with one click, with the full error attached.
We build the package and document it. Once it's running, it's yours to clone or extend: custom fields, enrichment, additional record types.
Works across CCaaS platforms. Tell us which one you're on and we'll confirm scope on the call.
Two reasons, usually. Agents skip or shortcut manual logging when the queue is busy, and interactions that never reach an agent (IVR abandons, after-hours hang-ups, off-system transfers) have nobody to log them at all. Activity Sync removes both failure modes: every interaction your platform sees becomes a CRM activity automatically, seconds after it ends.
Native automation layers are general-purpose: logging CRM activities is one configuration among many, usually built and maintained by a vendor rep, and they react to what an agent does in the desktop. Activity Sync does one job: land the activity, with every field, every time, including interactions no agent touched. And every write is visible in a per-record dashboard instead of a black box.
No. Every write is keyed to the interaction ID, so the sync is idempotent: a retry or a replay updates the existing activity instead of creating a second one. Fields are also validated against your live CRM schema before the write, so a renamed or deleted field never silently breaks logging.
Failures are classified, not silently retried into oblivion. Transient errors retry with backoff. Rate-limited writes drain when your CRM's API recovers. Persistent failures show up in the dashboard with the full error attached and replay with one click. No tickets, no SQL, no waiting on IT.
Whatever your platform emits and your CRM can hold: disposition, agent notes, recording link, chat transcript, duration, queue wait, IVR path, campaign, direction. Custom fields and computed values (composite subjects, lookups, enrichment from other systems) are built during implementation and can be changed later without a redeploy.
Salesforce connects today; HubSpot, Zoho, Dynamics 365, Pipedrive, or anything else with an API is built during your implementation. On the contact center side we work across CCaaS platforms through their event feeds and connectors. Tell us your stack and we'll confirm scope on the call.
Most deployments are logging production activities within days. Discovery, contact center and CRM configuration, field mapping, enrichment setup, and go-live testing are all part of the one-time implementation. It is not a multi-month IT project.
Pricing is tiered by record updates per month with a clear ceiling on each tier, so it stays one predictable line item. In practice it is a fraction of the agent hours you'd otherwise burn on manual logging. And you don't pay anything until activities are landing in production.
Priced per record update, not per seat. Complete capture, retries, and the per-record dashboard are part of the product, not add-ons.
Small teams, single CRM
Up to 50k record updates/month
+ $495 one-time setup
Growing contact centers
Up to 300k record updates/month
+ $995 one-time setup
High volume, multi-queue
Up to 1M record updates/month
+ $1,995 one-time setup
5M+ records, complex routing
5M+ records / custom needs
Custom setup based on scope
One-time implementation fee covers discovery, contact center + CRM configuration, field mapping, enrichment setup, and go-live testing.
A record update is any activity written to your CRM: a create, an update, or a re-sync. Execution logs, retries, and field enrichment are included. They are not counted separately.
You don't pay until activities are landing in production.
30 minutes on a call. We'll scope the work and quote it then. If we're not the right fit, we'll say so.